Need a Hand with Your Order?
Got a question about your recent purchase or an order you've placed? We're here to help!
Contact us at: hi@kelapabrand.com
Let's Connect
We'd absolutely love to hear from you! Bringing Kelapa to life has been a real labor of love for us, and sharing it with you now is equal parts exhilarating and terrifying!
Please get in touch with any feedback, cool ideas, or even just a sweet pic of you rocking your Kelapa shirt out in the wild! Don't forget to use #kelapabrand when you share.
You can reach us directly at: hi@kelapabrand.com
And come find us on Instagram at @kelapa_brand – we can't wait to see your adventures!
Returns & Exchanges
If you're not satisfied with your Kelapa, it arrived damaged or wrong shirt / size was sent, please let us know hi@kelapabrand.com.
In the event of something being our mistake we will cover costs and make sure you are satisfied asap.
For all other returns, you will need to send the shirt back to us and cover the cost of shipping. We reserve the right to refuse returns on items that have been worn, drop tag removed, washed or altered in any way. Please make sure it remains in the same condition as it was when we sent it to you. Our packaging is re-usable and designed to helpminimize any waste.
Returns will be allowed within 30 days of the original purchase date for a refund or store credit.
Exchanges are fine with us, but you will need to send the shirt back to us and cover the cost of shipping. We reserve the right to refuse returns on items that have been worn, drop tag removed, washed or altered in any way. Please make sure it remains in the same condition as it was when we sent it to you. Our packaging is re-usable and designed to help minimize any waste.
Exchanges will be allowed within 30 days of the original purchase date for a refund or store credit.
Of course, but you will need to cover the cost. Take a look at our return policy. If you have any questions, drop us a line at hi@kelapabrand.com
Orders, Shipping & Tracking
Pretty much all of them! If your country is not listed during the check out process, get in touch and we will see what we can do!
If you wish to change or cancel your order, please contact us at hi@kelapabrand.com
Orders are typically processed in 2-3 business days. Once processed we cannot accept any changes. However, if you want to make a change after buying and get in touch with us as soon as possible. Please include:
-Order number
-Email address used for the purchase
-Details of the change you would like to make
Orders are typically processed in 2-3 business days.
Kelapa X Designers
Kelapa is always looking for new designers to work with, who bring something different, unexpected or, just love the brand. If you would like to collaborate on a concept, get in touch!
Get more detail in our Designers section of the site.
Supporting Bali
Kelapa is committed to giving back to Bali. We are pledging 5% of each shirt sold to one of three charities. At the checkout, please select the charity of your choice, and we will do the rest.
We have chosen three of our favourite local charities, each with a distinct mission and excellent reputation for creating positive impact spanning community development, education and the environment.
Get more detail in our Supporting Bali section of the site.